Ms. Dianna Lai was officially appointed as General Manager of Hilton Changshu.Comes from Hong Kong, China, she is a proven experienced, passionate and professional hotelier in the hospitality industry, in her more than 30 years ’ hotel career, Ms. Lai has held senior management positions in Hilton in Hong Kong, Shanghai, Tianjin, Ningbo, Suzhou, Wuhan, Quanzhou and Zhengzhou. Her solid and diversified experience has endowed herself with prominent leadership skills, insight and unique views about market strategy, revenue management, F&B innovation, guestsatisfaction, talent development and hotel operations and management.
Ms. Dianna Lai has rich and solid F&B experience, as the pioneer and chair lady of Hilton GCM Chinese Restaurant working group, she always pays attention to details and is good at empathizing with customers' wants and needs. She is innovate and open to new trends, which has injected a steady flow of new power into Hilton F&B development.
Ms. Lai was served as the Area GM of Anhui/Hunan/Hubei and Henan Province and GM of Hilton Zhengzhou; and held the position of Area GM of Fujian Province. During her tenure, though COVID- 19 has brought huge impact on hotel industry, the hotels under Ms. Lai’s area still gained significant growth and many new records were set with her excellent leadership and teamwork spirit, which to further expand the market appeal and influence of the Area.
There is a saying: females are as excellent as their male peers. As one of the few female General Managers of Hilton, the charm and advantages of female leadership are fullyreflected in Ms. Lai. She is courageous, but also delicate and gentle. Because of this, she has led the team to make many achievements along the way.
Ms.DiannaLai willlead the team to continue to forge ahead with her deep understanding of Hilton Brand andthe keen and advanced strategic thinking, while achieving exceptional business results, bringing guests with supreme experience and interpreting the art ofHilton Way of hospitality.