近日，元开酒店集团正式任命曾杨枝女士（Kiko Zeng）为首席运营总监，全面负责酒店运营管理及战略发展工作。她的到来，将为元开卓越的管理团队注入了新的活力，更标志着元开集团在追求运营极致、重塑行业标杆的征程上，迈出了至关重要的一步。

曾杨枝女士是一位在酒店行业深耕近二十年的杰出领袖，她曾在洲际酒店集团和宝龙酒店集团两大各具特色的酒店管理集团积累了丰富的运营和管理经验。在洲际酒店集团她曾担任全球商业智能顾问和大中华区智选假日、特许经营酒店财务业务支持及持续优化项目总监。这段非凡的履历，赋予了她兼具广度与深度的行业视野和卓越的运营管理能力。浸润于洲际其成熟、系统的标准化运营体系之中，她深谙国际品牌对于流程、品质与宾客体验的一致性要求，精通于在庞大的酒店网络内实现高效、精准的运营管控。此外，她在特许经营的业务领域也积累了丰富而独特的经验，带领多个不同品牌实现财务和运营指标的显示提升，在成本控制、服务流程优化和团队标准化建设方面，展现了非凡的才华。

此外，她在宝龙酒店集团担任了3年的运营总监，这段经历充分展现了其卓越的创新与应变能力。在这里，曾杨枝女士成功地将运营管理从“标准化”推向“定制化”与“场景化”，赋予了旗下艺术品牌酒店个性化的宾客体验。正是这种跨越不同品牌基因、融合“标准化”与“个性化”的独特经验，使曾杨枝女士成为元开寻找的领军者的不二人选。

如今，曾杨枝女士将把她沉淀多年的智慧与经验带入元开集团。元开集团的运营团队将迎来一次全面的精进与升华。期待她的加入，将国际视野与本土智慧相结合，推动酒店运营体系的数字化、智能化转型，实现效率的跨越式提升。以其对宾客需求的深刻洞察，引领我们的服务产品创新，打造出具有元开特色的、超越期待的服务体验，让“元开服务”成为一个闪亮的品牌标签。此外，期待她进一步赋能元开的每一位团队成员，激发大家的潜能与创造力，共同构建一个学习型、创新型的卓越运营组织，共同将元开酒店集团的运营水准推向一个全新的高度，书写更加辉煌的篇章！

Recently, YuanKai Hotel Group officially appointed Ms. Kiko Zeng as Head of Operations, fully responsible for the overall operation, management and strategic development of the hotel.Her arrival injects new vitality into Yuan Kai's exceptional management team and marks a crucial step forward in the Group's journey to pursue operational excellence and redefine industry benchmarks.

Kiko is an outstanding leader with nearly two decades of extensive experience in the hotel industry. She has accumulated rich operational and management expertise at two distinct hotel management groups: InterContinental Hotels Group (IHG) and Powerlong Hotel Group. At IHG, she held key positions including Global Business Intelligence Application Consultant and Director of Finance Business Support & Continuous Improvement for Holiday Inn Express and franchised hotels in Greater China. This extraordinary resumehas endowed her with both broad and deep industry perspective and outstanding operational management capabilities. Immersed in IHG's mature and systematic standardized operational framework, she developed a profound understanding of the consistency requirements international brands demand regarding processes, quality, and guest experience. She excels at achieving efficient and precise operational control within extensive hotel networks. Furthermore, she accumulated substantial and unique experience in the franchised business, leading multiple brands to achieve significant improvements in financial and operational metrics. She demonstrated remarkable talent in cost control, service process optimization, and team standardization.

Additionally, her three-year tenure as Operations Director at Powerlong International Hotel Group fully showcased her exceptional innovation and adaptability. There, Kiko successfully advanced operational management from "standardization" to "customization" and "scenario-based" experiences, delivering personalized guest experiences for the group's art-brand hotels. It is precisely this unique experience, spanning different brand philosophies and masterfully integrating "standardization" with "personalization," that made Kiko the ideal candidate to lead Yuan Kai's operational efforts.

Kiko now brings her accumulated wisdom and experience to Yuan Kai Hotel Group. Yuan Kai's operations team is poised for comprehensive refinement and elevation. We anticipate that her addition will combine international vision with local expertise to drive the digital and intelligent transformation of our operational systems, achieving a leap in efficiency. With her deep insight into guest needs, we expect her to lead innovation in our service products, creating distinctive Yuan Kai service experiences that exceed expectations and establish "Yuan Kai Service" as a shining brand hallmark. Furthermore, we look forward to her empowering each team member, unlocking their potential and creativity, and collectively building a learning-oriented, innovative, and exceptional operational organization. Together, we will propel Yuan Kai Hotel Group's operational standards to new heights and write an even more brilliant chapter!